BEFORE YOU ORDER
Timing and eligibility vary by product
FYNCHIE spans ready-to-ship, pre-order, made-to-order and customized products. The product page and order confirmation identify the timing and terms that apply to each purchase.
CONCIERGE
Delivery & Returns
Clear guidance for FYNCHIE Interiors and Apparel.
Interiors delivery
Wallpaper, fabric and other made-to-order interiors require production time before shipment. Estimated timing varies by material, finish, quantity and customization. Allow additional time for large or phased projects.
Interiors returns
Made-to-order, cut-length and customized interiors are generally final sale unless damaged, defective or incorrect. Inspect all material before cutting, washing or installation.
Apparel delivery
Ready-to-ship and pre-order pieces have different dispatch timelines. The product page identifies the status before purchase, and tracking is provided when the order ships.
Apparel returns
Eligible apparel must be unworn, unwashed, unaltered and returned with original tags and packaging within the published return window. Final-sale and customized items may be excluded.
Damage or an incorrect item
Contact orders@fynchie.com promptly with your order number and clear photographs of the item, packaging and shipping label. Keep all materials until the issue is resolved.
POLICIES
Read the controlling terms
Review the Shipping Policy and Refund Policy for complete legal terms.