How will I know my order was received?
An order confirmation is sent to the email used at checkout. If you do not receive it, check your spam folder and then contact orders@fynchie.com.
INFORMATION
FAQ
Essential guidance for ordering, sampling and working with FYNCHIE.
Can I change or cancel an order?
Contact us immediately. Changes are not guaranteed once production or fulfillment has begun, particularly for made-to-order, customized or cut-length products.
Should I order a sample first?
Yes for wallpaper, fabric and other made-to-order interiors. Samples help you assess color, scale, texture and finish in the intended light and surroundings.
Will color vary from my screen or sample?
Screen settings, light and material can affect color. Small variation may also occur between production runs, especially with natural fibers and small-batch processes.
What is the difference between ready to ship, pre-order and made to order?
Ready-to-ship pieces are already in stock. Pre-order pieces are scheduled for a future release. Made-to-order products enter production after purchase. The product page identifies the applicable status and estimated timing.
What items cannot be returned?
Partial wallpaper runs and cut fabric or yardage are not returnable unless supplied damaged, defective or incorrect. Made-to-order, bespoke and customized items require prior approval for return, and store credit may be issued in lieu of a refund.
Who pays duties and taxes on international orders?
International customers are responsible for duties, taxes, customs charges and brokerage fees imposed by the destination country unless those charges are expressly collected at checkout.
Where can I find delivery and return information?
Visit Delivery & Returns for category-specific guidance and the relevant Shopify policy pages for controlling legal terms.
Do you offer trade accounts?
Yes. Approved access is available to qualified design, architecture, specification and hospitality professionals. Visit Trade & Hospitality to learn more.